Upgrading from Base to Professional
What changes
| | Base — £19.99/mo | Professional — £29.99/mo | |---|---|---| | Devices, software, subscriptions | Up to 50 each | Unlimited | | Users | Up to 5 | Unlimited | | CSV import | — | ✓ | | Custom fields | — | ✓ | | Depreciation tracking | — | ✓ | | Asset checkout | — | ✓ | | QR code labels | — | ✓ | | Bulk edit | — | ✓ | | Licence compliance report | — | ✓ | | Support | Standard | Priority |
How to upgrade
- Go to Organisation → Billing.
- On the Professional card, click Upgrade.
- Confirm the change.
Note
If you already have a subscription on file, upgrading switches your existing subscription to the new plan directly — there's no new checkout to go through, and any add-ons you have (Ticketing, Cyber Essentials) stay exactly as they were. You'll see a prorated charge for the rest of the billing period on your next invoice.
What happens to your data
Nothing changes. Every device, software record, subscription, and setting stays exactly as it was — upgrading only unlocks the extra features and removes the asset/user limits. There's no migration step and no downtime.
Downgrading
There's no self-serve "downgrade" button from Professional back to Base — see Cancelling your subscription if you want to step back down, or contact support if you'd like help moving to a lower plan without losing data.