Contacting support
From your account
The fastest way to reach the ClearAsset team is from inside your account — sign in and get in touch via your account settings, and the team will get back to you directly. This applies whether you have a billing question, a technical issue, or a general query about the product.
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Tip
Include your organisation name and, if it's a specific record causing trouble, a link to it — it helps the team find the right context faster.
Priority support
Professional plan organisations get priority support — your messages are triaged ahead of Base plan queries. See Upgrading from Base to Professional for what else changes with the plan.
Before you get in touch
A few things are quicker to check yourself:
- Billing questions — see Managing your subscription and billing
- A feature seems to be missing — check whether it's gated to the Professional plan; most advanced features (CSV import, custom fields, checkout, QR labels, compliance reports) are Professional-only
- Data looks wrong on a report — reports reflect what's recorded in ClearAsset, not a live scan of your network; double-check the underlying device/software records first